B. Network agreements and consent

1. Data that you consent to provide to us will be governed by this agreement and the Terms and Conditions of Use between you and the Company regarding your use of the Network. Except with respect to Network visitors invited by a current Network user, we do not record the names or email addresses of visitors who do not register as Network users unless such users subscribe to receive information via electronic mail.
2. In certain instances, providing specific personal information may be essential for us to grant you access to and enable your use of the Network. If you choose not to provide such required information when requested, you may be restricted from accessing or using certain features or functionalities of the Network.

C. Collection of information

D. How we use personal data

We use your Personal Data to:

1. Deliver products and support or carry out transactions you have requested.
2. Establish a unique account for you to access our solutions.
3. Fulfill your requests for products and services.
4. Provide functionality, analyze performance, fix errors and improve the usability and effectiveness of our Services.
5. Recommend features, products and services that might be of interest to you, identify your preferences and personalize your experience.
6. Operate, provide, develop and improve the products and services that we offer our customers.
7. Enhance the overall performance, efficiency and intelligence of our Network, improve user experience and generate insights that help us make informed recommendations for future transactions and scenarios.
8. Display interest-based ads for features, products and services that might be of interest to you.
9. Prevent and detect fraud and abuse in order to protect the security of our customers, Sygence and others.
10. Contact you for promoting services.
11. Send inventory threshold notifications to bridge demand-supply gaps.
12. For accounting and billing purposes.
13. Send communications to you, such as your transaction status (e.g., order confirmations), information about our products and services, event announcements, important product notices including those announcing changes to our terms or policies, information about particular programs in which you have chosen to participate, surveys, promotional offers and other related communications.
14. For legal purposes by Sygence in legal proceedings at stages leading to possible legal action arising from improper use of Sygence Services.
15. For operation and maintenance purposes.
16. In certain cases, we collect and use your Personal Information to comply with laws.

E. Legal basis for processing your data

We process your Customer Information and any Personal Data we receive, collect or maintain about you based on lawful grounds, as permitted under applicable data protection laws. These lawful bases include the following:

1. Your consent: Where you have provided your consent, including through this Privacy Policy, Terms and Conditions of Use, our Website or Cookie Policy.

2. Performance of a contract: Where the processing is necessary to fulfill our contractual obligations to you, such as those under the Network Agreements.

3. Legal obligations: Where we are required to process your data in order to comply with applicable laws and regulations.

4. Vital interests: Where processing is necessary to protect the vital interests of you or another natural person, such as in emergency situations.

5. Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. These interests include, but are not limited to:

   • Ensuring security and preventing fraud or other threats;
   • Conducting business operations, including quality control and customer support;
   • Managing corporate transactions;
   • Improving our Services and understanding customer needs.

Where we rely on a legal basis other than consent, this Privacy Policy serves to inform you transparently about how and why your Personal Data is processed, in line with fair and lawful processing expectations based on our relationship with you.

Please note that your consent, once provided, is essential for the continued and uninterrupted access to the services and functionalities of the Network. Withdrawal of consent may not be supported where such consent is foundational to the provision of Services or for the ongoing operation of the Platform.

F. Recipients of personal data

We may share your information, including Customer Information, Transaction Information and Personal Information, with:

1. Our affiliated companies and businesses with whom we are under common corporate control.
2. Third-party service providers and their respective subcontractors, affiliates or downstream partners (including but not limited to fourth-party providers and any other associated external parties) who perform services on our behalf.
3. Business partners and other stakeholders.
4. Government agencies when required by law.
5. A third party in connection with a merger, sale or acquisition, or a bankruptcy.
6. Sub-processors.

All of our affiliated legal entities and businesses that receive your information from us will comply with the terms of this Privacy Policy with respect to their use and disclosure of such information.

G. Special cases in which we share personal and transactional information

1. Enforcement of our rights:  : We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our Agreements or Policies, or protecting the safety of our users.

2. Use of other user's information:  : If you use the Network, your email address and certain other information you choose to add to your profile may be accessible to other users. By using the Network, you agree that, with respect to other user's information you obtain through your use of the Network, you will only use such information for:

   • Communications related to the Network that are not unsolicited commercial messages.
   • Any other purpose that such user expressly agrees to after adequate disclosure of such purpose.

   Under no circumstances may you disclose information of another user to any third-party without our consent and the consent of such other user.

3. Third party communications:  : When you are involved in a transaction as a result of your use or access of the Network, each party involved in said transaction may obtain access to the other party's name, email address, phone number and other contact and shipping information. We cannot guarantee the privacy or security of your information when you deal with such third parties.

4. Transaction history: : All transaction-related information is stored within the respective customer's database. When a supplier accesses a customer's database to review or retrieve their transaction history, such access takes place directly within the customer's environment.

5. Inventory threshold notifications:  : Sygence includes network intelligence capabilities designed to proactively address supply-demand imbalances. When the inventory level of a particular item within a supplier's environment falls below a predefined threshold, the Platform may use this information to generate a Network-wide notification. This notification is automatically shared with all relevant customers and suppliers connected to that specific supply chain, enabling them to anticipate potential demand and adjust their production, procurement or inventory strategies accordingly. These alerts optimize network efficiency, prevent stockouts and reduce excess inventory across the ecosystem. While the signal originates from a specific supplier's data, no explicit inventory numbers, commercially sensitive figures or identifiable information will be disclosed. By using the Platform, all participants acknowledge and consent to Sygence's use of such inventory threshold signals for Network optimization purposes. Sygence maintains industry-standard security protocols but shall not be held liable for any business or operational decisions made by participants based on such notifications.

H. Your rights to your personal data

You have the following rights with respect to your Personal Data:

1. The right to request a copy of the data that Sygence possesses.
2. The right to request that Sygence corrects your Personal Data if inaccurate or out of date.
3. The right to request that your Personal Data is deleted when it is no longer necessary for Sygence to retain such data.
4. The right to withdraw any consent to Personal Data processing at any time. For example, your consent to receive e-marketing communications.
5. The right to access, review, add, rectify, modify, correct, delete or update your Customer Information or other Personal Information at any time.
6. The right to object to the processing of your Personal Information.

If you wish to exercise your rights, e.g., you believe that the information we hold about you is inaccurate or if you believe that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us at info@sygence.one. We will provide you with the information you have sought by email or if possible, in another form that you have requested. To protect your privacy, we may ask you to verify your identity or provide additional information before we let you access or update your information. We may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets, intellectual property or the privacy of another user.

I. Period of storing personal data

Sygence retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, enforce agreements or defend against legal claims. We may retain your data for an extended period where:

1. Required by applicable laws or regulations.
2. It is necessary to establish, exercise, or defend legal rights or claims.

Your personal data will be securely stored until the expiration of the relevant statutory retention period or until such legal claims have been fully resolved, whichever is later. Once the data is no longer required for these purposes, it will be securely deleted or anonymized in accordance with applicable data protection laws.

J. Government requests for information

As a business-to-business enterprise application provider, Sygence may occasionally receive formal requests from government authorities or similar entities (“Requesting Party”) seeking access to information that may include customer data (“Request”).

In such instances, Sygence will clearly communicate to the Requesting Party that all customer data stored within any Sygence-managed cloud system is owned by the respective customer, not by Sygence, and is treated as confidential.

Accordingly, Sygence will not produce or disclose any such data without first fulfilling its contractual obligation to notify the affected customer of the Request. This notice is provided solely for the purpose of informing or consulting with the customer. The final decision to disclose or withhold such data shall rest exclusively with Sygence, subject to applicable legal obligations.

Sygence remains committed to safeguarding customer data in strict accordance with its legal and contractual responsibilities.

K. Binding on all users

The provisions of this Privacy Policy shall apply not only to the primary registered individual of the organization but to every individual who has been granted access to the Sygence Platform by the organization, whether directly or indirectly, including:

1. All employees or individuals on the organization’s payroll;
2. Any third parties who have been voluntarily given access to the platform by the organization;
3. Any individual who has obtained access illegally or through circumvention of legal or technical processes.

In the event that the initially registered individual ceases association with the organization, all other users, as defined above, shall continue to remain bound by the terms of this Privacy Policy. Sygence disclaims all liability for any breach or unauthorized use arising from such circumstances, and the responsibility to ensure authorized access and compliance remains solely with the registered organization.

L. Security of the information collected

We are committed to safeguarding the Personal Information you share with us. To help protect your data from unauthorized access, loss, misuse or alteration, we implement a range of technical, organizational, administrative and physical security measures. These measures are designed to ensure the integrity and confidentiality of information transmitted to or from our systems. However, no method of data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. While we make every effort to protect your data, we cannot guarantee its absolute security. Any transmission of data is done at your own risk.

You are responsible for maintaining the confidentiality of any passwords, user IDs or other authentication credentials used to access secure areas of our digital services. To help protect both you and your data, we may temporarily suspend access without prior notice if a security breach is suspected or under investigation.

Access to your personal information within the Company is strictly limited to authorized personnel only. These individuals are informed of their duty to maintain the confidentiality of such information and are permitted to use it only in compliance with this Privacy Policy and applicable laws and regulations.

Depending on the nature of the information, your data may be stored on-site at Company offices, within the Company's internal systems, on systems managed by our service providers or in secure third-party storage facilities engaged by us.

While Sygence ensures the security of its Platform, it does not control, monitor or assume responsibility for actions carried out by suppliers or customers within their databases. Accordingly, any data breach, unauthorized access, loss, alteration, disclosure or other incident arising from or in connection with such access shall be the sole responsibility of the supplier and customer. Neither the supplier nor the customer shall hold Sygence liable for any resulting claims, damages, liabilities or expenses and both parties agree to indemnify and hold Sygence harmless from any such claims.

M. Control, email and opt-out

You have control over your Customer Information and other Personal Information related to your use of the Network. Accordingly, you may access, review, add, rectify, modify, correct, delete or update your Customer Information or other Personal Information at any time.

If you no longer wish to receive marketing communications from us, you can easily opt out by following the instructions in our emails or by managing your preferences in your account. We respect your choices and will honor your request to stop receiving promotional messages.

N. Website and cookies

1. Collection and use of application and inquiry information: When you submit information through our Contact Us or Careers pages on our website, Sygence may collect, receive, store and process certain personal and professional information that you voluntarily provide. This may include, without limitation, your name, email address, phone number, company name, job title, LinkedIn profile, résumé or curriculum vitae (CV), portfolio links and any other information or documents that you choose to share with us. By submitting such information, you expressly consent to Sygence collecting, receiving, storing, processing and using this data for the following purposes:

   • Responding to inquiries – to review and respond to your questions, business inquiries or requests for information about our services.
   • Recruitment and employment consideration – to evaluate your profile, qualifications and suitability for any open or future positions at Sygence and to contact you regarding your application or related opportunities.
   • Business communication – to communicate with you in the ordinary course of business, including through email, phone calls or messaging platforms.
   • Legal compliance and protection – to comply with applicable legal obligations, respond to lawful requests from government or regulatory authorities and protect the rights, property, and safety of Sygence, its employees and users.

2. Data storage and security: All information submitted by you will be stored securely in accordance with the provisions of the Information Technology Act, 2000, and the Information Technology Rules (reasonable security practices and procedures and sensitive personal data or information), and all other applicable laws. Appropriate technical and organizational measures will be taken to protect your personal data from unauthorized access, alteration, disclosure or destruction.

3. Data retention: Sygence will retain the information you provide only for as long as necessary to fulfill the purposes mentioned above, unless a longer retention period is required by law or justified for legitimate business purposes (for example, maintaining candidate databases for future employment opportunities).

4. Disclosure to third parties: Your information may be shared with:

   • Internal personnel involved in recruitment or business development;
   • Third-party service providers or partners assisting with recruitment management, data storage or communication services, who are bound by confidentiality and data protection obligations;
   • Government authorities or regulators, when disclosure is mandated under applicable law.

   Sygence does not sell, rent, or trade your personal data to third parties for marketing or commercial gain.

5. Limitation of liability: While Sygence implements and maintains reasonable security practices and procedures as required under Indian Data Protection laws, Sygence shall not be liable for any loss, damage or unauthorized access, alteration, disclosure or destruction of Personal Information that occurs due to reasons beyond its reasonable control, including but not limited to:

   • Acts of nature, fire, flood or other natural disasters;
   • Unauthorized access to or interception of data during transmission over the Internet;
   • Failures or breaches by third-party hosting, storage or communication service providers;
   • Any other event that cannot reasonably be prevented by Sygence.

   Further, Sygence shall not be responsible for the authenticity, accuracy or completeness of the information provided by you. Any liability arising from reliance on incorrect or false information submitted by users shall rest solely with the individual who provided such data.

   To the fullest extent permitted by applicable laws, Sygence, its directors, employees and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages (including loss of profits, data, goodwill, or reputation) resulting from or in connection with the collection, use, storage or disclosure of information provided by you or from your access or use of the Sygence website.

6. User consent and rights: By consenting to the storage and processing of your Personal Information through the Contact Us or Careers pages, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage and processing of your data by Sygence for the purposes stated herein. Under applicable Indian Data Protection laws, you may request access, correction or deletion of your data, or withdraw your consent by contacting us at the email address specified in this Privacy Policy.

7. Cookies: Cookies are small text files stored on a user’s device by web browsers. These files enable site owners to recognize users who have previously interacted with the website. The Company uses cookies to identify returning visitors to the Site and users of the Network, as well as to collect information about their interactions with both. This data helps us enhance the user experience and improve the functionality of our services.

O. Social media features and widgets

Our website may include social media features, such as the LinkedIn button and other sharing widgets, which may collect your IP address, record the pages you visit on our site, and place cookies to enable these features to function properly. These social media features and widgets may be hosted either by third-party providers or directly on our website. If you interact with features hosted by third parties, those providers may collect information indicating that you have visited our website. Your interactions with these features are governed by the privacy policies of the respective third-party providers.

P. Do not track (DNT) requests

Certain internet browsers provide a "Do Not Track" (DNT) feature, which sends a signal to websites indicating that you prefer not to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. As such, we do not take any specific action in response to these signals at this time.

Q. Children's privacy

We do not knowingly collect personal information from individuals under the age of 18, as our website is not intended for use by minors. If you believe that we have inadvertently collected such information, please contact us at support@sygence.one.

R. Further information

The Company is the sole owner and operator of the Network. Should you have any questions regarding this Privacy Policy or our collection and use of your customer information, please contact us at support@sygence.one.

If you believe any information we hold about you is inaccurate or incomplete, please reach out to us for correction.

S. Privacy Policy changes

We reserve the right to modify, update, amend or cancel this privacy policy at any time, in accordance with applicable data privacy laws. Any changes to the policy will be posted on this page, so we encourage you to review it regularly. Please refer to the "Effective Date" as set forth above to determine when the latest updates were made. support@sygence.one.

If you have any questions or concerns regarding these changes, please contact us at support@sygence.one.